Privacy Policy

Effective Date: July 1, 2025 ChatTorah (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users (“you,” “your”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website, applications, and related services (collectively, the “Platform”). By using the Platform, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

• Account Information: Name, email address, password
• Usage Data: Search queries, interactions, time spent on site, and input provided to the Platform
• Technical Data: IP address, browser type, device information, and location data
• Payment Information: Payment credentials and billing information collected and processed via secure third-party payment processors
• Uploaded Content: Files, notes, or other materials voluntarily submitted through the Platform

2. How We Collect Information

We collect personal data through:

• User-submitted forms (e.g., account registration, contact forms)
• AI input fields and chat interactions
• Cookies and similar tracking technologies
• Analytics tools
• Payment and billing systems

3. Use of Information

We use your personal data to:

• Provide, maintain, and improve our services
• Personalize user experience and content
• Monitor usage and performance
• Communicate updates, notifications, and service-related messages
• Process payments and manage subscriptions
• Detect, prevent, and address security or technical issues
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Consent (where required)
• Contractual necessity (to provide the Platform)
• Legal obligation
• Legitimate interests (e.g., product improvement and fraud prevention)

5. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. We may share your data only in the following limited circumstances:

• With third-party service providers who process data on our behalf (e.g., payment processors), subject to strict confidentiality and data protection agreements
• To comply with legal obligations or lawful government requests
• To protect the rights, safety, or property of ChatTorah, our users, or others

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data, including:

• Encryption in transit (TLS) and at rest (AES-256)
• Role-based access controls
• Secure authentication mechanisms
• Regular software updates and security reviews
• Use of third-party infrastructure compliant with industry standards (e.g., ISO 27001, SOC 2)

Despite these efforts, no system can be guaranteed to be 100% secure. We cannot guarantee the absolute security of your information.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations.

8. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Port your data to another service

You may exercise these rights by contacting us at mendy@chattorah.com. Users may also delete their accounts and associated data directly through the Platform or request deletion via our support team.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, personalize content, and analyze usage. Where required by law (e.g., GDPR), you will be given the option to accept or manage your cookie preferences. For more information, refer to our Cookie Policy (coming soon).

10. International Data Transfers

As a globally accessible platform, your data may be processed in jurisdictions outside your country of residence, including countries that may not have equivalent data protection laws. In such cases, we ensure appropriate safeguards are in place.

11. Children’s Privacy

The Platform is not intended for use by individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from children without appropriate parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page. Material changes will be communicated through the Platform or via email where appropriate.

13. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact: ChatTorah Privacy Officer Email: mendy@chattorah.com